returns

 

Thank you for shopping at WELCHE UHR!

We attach great importance to your satisfaction with your purchase. To avoid returns as much as possible, we ask you to carefully check the product descriptions and size charts before purchasing.

We care about the environment, which is why we want to act as sustainably as possible and avoid unnecessary returns. Of course, none of us are perfect, but we do our best to act as carefully as possible and would be happy if you supported us in this.

Thank you for your understanding and cooperation! With your conscious purchasing behavior, you support our efforts to protect the environment and act more sustainably. Together we can make a positive contribution to our environment.

Your right of withdrawal

You have the right to withdraw from your contract within fourteen days without giving any reason. The period begins on the day on which you or a person designated by you received the goods.

Upon receipt of your return, we will refund the full purchase price using your originally used payment method. Shipping costs will – unless otherwise agreed – not be refunded. You will receive a confirmation by e-mail as soon as the refund has been completed.

We reserve the right to refuse a refund until we have received the goods back or you have provided proof of return.

We only accept returns after the expiry of the statutory withdrawal period within the framework of our return policy or as a gesture of goodwill.

For damages that go beyond the usual inspection of the goods, we reserve the right to claim compensation for value.

How to exercise your right of withdrawal

Send us a clear declaration of your wish to withdraw from the contract – by e-mail to shop[at]welche-uhr.de or by post.

Costs for the return shipment

If we have made no mistake and the product is in perfect condition, you bear the return shipping costs yourself.

Returns made easy – here's how:

1. Contact us: Inform us in advance by e-mail about your planned return.
2. Check condition: Please ensure that all items are in proper condition. For damages that go beyond a usual inspection, we reserve the right to claim compensation for value.
3. Pack securely: Pack the items securely for transport and place them together with the return note in the package.
4. Address correctly: Use the return address that you receive from us by e-mail.
5. Keep proof of shipment: Please keep the post office's proof of delivery carefully – this is the only way we can guarantee you a refund if the package is lost during shipping.

You will receive an email as soon as we have processed your refund.